FAQ & Site Info

Under the EU’s distance selling laws, buyers have the right to return certain products for any reason by contacting the seller within 14 days. This 14-day period will start the moment a customer receives a product, rather than at the time he or she purchases it. Within that time frame, buyers can change their minds and return products without providing a reason. This rule does not apply to custom-made products.

Packages must be returned within 14 days of receipt and should be sent back with tracking and insurance for the buyer's protection. A full refund will only be issued if the package is marked posted within the stated time frame and received in the same condition as sent. If you dont go to the post office and the item returns back to me that is considered a FORCED RETURN and you have to pay for the shipping cost (with receipt) to send the package back to you.